Our facilities, like libraries, community and arts centres, pools and recreation centres and our service centres are CLOSED under Alert Level 4.

There’s still plenty you can do online, check our website for a full list of our services under Alert Level 4.

Here are some of the important things you need to know about staying safe and using our services during lockdown.

Visiting parks and open spaces

Visiting your local park for exercise and fresh air is ok under Alert Level 4 but you must stay off all equipment, including playgrounds, basketball courts, pump tracks and skateparks.

If you’re out and about exercising, wear a mask and maintain at least two metres distance from people outside your bubble.

Do not stop at park benches, stop to talk to people you meet or stop to use exercise equipment. Walking, running or cycling through parks and open spaces is ok. Drinking fountains are switched off.

For some people, their regional park is their local park. Walk-in access for exercise is ok. Gates and car parks will be closed and many on-park toilet facilities will be closed.

When you get home, wash your hands.

Where you should exercise 

Stay close to home.

Enjoy your neighbourhood, but go no further. For example, if you live near a beach, you may go for a walk down to the waterfront. But do not drive to another suburb to go to the beach. If you have a dog, try walking it around the block instead of driving to a park. 

You can walk to a local park but you need to keep your distance from others who may also be there. 

Exercising with dogs

It’s ok to keep exercising your dog, but make sure you’re following all government guidance. Please don’t pat dogs that are not within your bubble.

Keep your dog on a leash at all times to avoid coming into close contact with someone else or other dogs. This includes in off-leash exercise areas.

Our animal management services

Report roaming dogs to us on 09 301 0101 and provide our team with as much information as possible about the location and description of the dog. Any dogs picked up by our field officers will be returned to their owners (we have a contactless pick-up system).

Our shelters continue to operate, looking after any animals currently in our care, but are closed to the public.

Public toilets

Many public toilets are closed during the lockdown period. This is to ensure hygiene standards are met and deter people from congregating in places when they should be at home, staying safe.

A list of the toilets that remain open for workers carrying out essential services and those in need, will soon be available on OurAuckland. We’ve increased the frequency of cleaning of these sites too.

Good to know

• The council’s kerbside rubbish and recycling services continue as usual.
• Masks are mandatory on public transport and in transport terminals, visit AT.govt.nz for information on using Auckland Transport’s services in Alert Level 4.
• Wi-Fi at our libraries and community facilities has been switched off. It’s not ok to congregate outside buildings right now.
• You can still lodge a building consent or CCC application, check out the Building Consents section of our council services information. We’re also processing online LIM, building report and resource consent requests.
• Noise control issue? Call us on 09 301 0101, we have safety protocols in place to help us respond to noise complaints.